All in Management

Is your organization culturally competent?

Cultural competence in healthcare is defined as the ability of providers and organizations to effectively deliver health care services that meet the social, cultural and linguistics needs of patients.

In healthcare it is our job to take care of all patients regardless of our own beliefs. No one is immune to needing care and it is our duty to make every effort to help meet the unique needs of each patient. Employing cultural competence throughout an organization not only shows respect for minority groups -- their culture, beliefs and values, but also fosters trust which enables us to perform our job more effectively.

Five ways to create and keep a top-notch leadership team

“The whole is better than the sum of its parts.” Aristotle said this an eon ago and it still holds true today. This is particularly important when putting together a high functioning leadership team. There is no such thing as the perfect team and some of the best teams are not made up of “superstars.” The true power of a high performing team lies in how well each member clicks together. A team is better as the whole, not any one individual.

Retaining new physicians ... the first five years

It takes a lot of time to recruit the right physician.   When you finally find a physician that is a great for your community, you want to be sure you do everything you can to make this a successful partnership.   You need to help him/her and their family assimilate into the community and make them feel like a welcome addition to the team. If a physician is moving from out of state, it can take 6 months or a year for them to get moved and get their practice started.  You need to do everything you can to help them move to the community, get settled and then get to work.

Everyone in healthcare is a leader

Everyone involved in providing healthcare to a patient is a leader, regardless of their position or job title.  The people that we care for often don’t understand what’s going on with them or why we are doing what we are doing.  They may not be familiar with the medical jargon used to describe a health condition or medical process that will be taking place to treat their condition.  It’s up to us, everyday leaders, to help them navigate the healthcare system.

How do you address a challenging employee?

“There are three sides to every story: your side, my side, and the truth.” -- Robert Evans, American film producer.

As a leader, those are the three things to keep in mind as you enter a situation where you are meditating or addressing difficult issues with an employee or employees. In the heat of the moment, everyone remembers the situation differently, from his or her perspective.  These remembrances can be very different when recalled later. 

5 basic ingredients in effective leadership

Leadership at its heart comes down to how well you are able to connect with people. It doesn’t matter how much education or business training you have. Some of the world’s best leaders have had little to no education [Steve Jobs, Abraham Lincoln, John D Rockefeller, Henry Ford, and Mark Twain just to name a few].  It’s simple. If you are unable to connect to people on a basic level, you won’t be a good leader.