I’m sure you can picture it clearly. You’ve about made it through your meeting agenda, you have offered for anyone present to have a last minute word or thought, and someone tosses a seemingly pre-planned wrench onto the table. This person proudly speaks up, “I have one last thing...” or “Just a quick question...” and “Sorry to spring this on you at the end of the meeting but...” What do you do when you are ambushed and things begin to go south?
Don’t get frustrated and head down the rabbit hole like a bad imitation of Alice in Wonderland. Instead, try this: