"Ninety-nine percent of all failures come from people who have a habit of making excuses."
-- George Washington Carver
Don’t you hate excuses? Do you hate it when someone spends 10 minutes telling you why they can’t do something versus trying to figure out how to get the job done?
I believe accountability is one of the most important principles in a well-functioning health care organization. It is one of the most basic building blocks that provide the groundwork for building a great team. Every individual in the organization needs to feel like it is their personal responsibility to make sure patients get excellent care.